Company Overview
The Core Fulfilment System
Quadrant Subscription Services is one of the UK's premier publishing services bureaux, whose parent company is Reed Business Information - RBI, part of the Reed Elsevier Group plc. Since 1972 we have handled the subscription fulfilment and associated services for both free and paid for magazines and journals. We provide the same service for books, newsletters, digital and online products.
We employ over 200 staff at our offices in West Sussex covering all fulfilment and circulation management for paid and controlled circulation subscribers. Currently we manage over 200 titles, which equates to approximately 3 million live customer records across the arenas of business, consumer, professional and science publishing.
Local multi channel Customer Services are available for our customers across the UK, USA & the Americas and Asia Pacific from our 3 contact centres in West Sussex, St Louis, Missouri and Singapore providing 24-hour live system availability operating from our single view Customer Service application utilising the very latest, real time ,state of the art platform. Our systems are available worldwide with either our agents or our clients accessing their own databases globally.
A single database incorporates paid and controlled circulation subscriptions, in addition to reader enquiry and one-off product sales. The system automatically builds substantial history detailing payment, correspondence, issue label and record amendment histories. Both customer facing, our fulfilment and data interrogation and reporting systems are capable of storing and reporting on unlimited Customer or Company demographics, available at our client’s desktop through our powerful data mining tools. Our systems operate with full, separate site and disaster recovery.
Full multi-currency processing, from both online and traditional offline sources with secure processing through PCI compliant payment processing vendors in both Europe and America, is available with full international tax compatibility including EU VAT, intrastat reporting and US Sales Tax. Each client's data is held on their own database that is automatically cleaned against TPS, CTPS and MPS lists.
A comprehensive reporting suite is available to our worldwide client-base locally in any country via our electronic 'reports on screen' system. Linked to our fulfilment database is our business objects interrogation tool called Set Analyser. This operates on an Oracle-based, state of the art, data warehouse that is refreshed daily from the fulfilment system with advanced data mining, segmentation and selection tools available at our clients’ desktop via a user-friendly, Windows-based system.
Within our operation we have an expanding web-development team working to broaden online marketing services from outbound email to inbound promotional web pages. This is all automatically uploaded to our fulfilment systems. We process web-based subscription orders, single, multiple, shopping basket, gifts and renewals using all payment methods, as well as controlled circulation applications and re-verifications. Our online systems provide for web customer self-service, where subscribers can view and change subscriber details. All changes are validated prior to an automated upload to the main fulfilment database.
Quadrant Subscription Services is an Investors In People company and were accredited by this Government-recognised body in May 1997 and have maintained this standard ever since. The initiative highlights and validates our commitment to ongoing staff development in line with business growth.
